Return & Refund Policy

At SparklebyFeny, every piece is thoughtfully crafted and carefully packed to ensure it reaches you in perfect condition. Your satisfaction is important to us, and we take great care in maintaining quality at every step. However, if something isn’t right, we’re here to help.

Eligible Cases for Return or Refund

SparklebyFeny does not manufacture the products and therefore cannot offer manufacturing warranties beyond replacement or refund as outlined in this policy.
We accept return or refund requests only under the following circumstances:

• The product received is defective
• The product is damaged during transit
• The order is incomplete or missing items

In such cases, after verification, the issue will be resolved by:

• Replacing the product with a new piece, or
• Issuing a refund, as deemed appropriate by our team

Mandatory Unboxing Video (Important)

To process any return or refund request, a complete and unedited unboxing video is mandatory.

The video must:

• Be recorded from start to finish without any cuts or pauses
• Clearly show:

                  • The outer packaging
                  • The shipping label with your address
                     • The inner packaging
                     • The product as received

Requests submitted without a valid unboxing video will not be accepted, as this helps us verify transit-related issues fairly and efficiently.

Exceptional Return Requests

In rare or exceptional cases, we may consider return requests for reasons other than defects or damage.
Please note:

• Such requests are evaluated on a case-by-case basis
• Shipping charges (both forward and return) will be borne by the customer
• The product must be unused, unworn, and in original packaging

Non-Returnable Items

For hygiene and quality reasons, we do not accept returns or refunds for:

• Items showing signs of use, wear, or damage after delivery
• Products returned without original packaging
• Requests raised without an unboxing video
• Minor variations in color or finish due to lighting or screen differences

Return & Refund Timeline

• All return or refund requests must be raised within 48 hours of delivery •
Once approved, refunds (if applicable) will be processed to the original mode of payment
• Refund timelines may vary depending on the payment provider

How to Raise a Request

To initiate a return or refund, please contact us at:
📧 sparklebyfeny@gmail.com
📞 +91  7043414890

Kindly include:

• Your order number
• A brief description of the issue
• The mandatory unboxing video

Our team will review your request and get back to you at the earliest.

A Note From Us

We truly appreciate your understanding and cooperation. These guidelines help us maintain fairness, quality, and transparency for every customer. If you have any questions, we’re always happy to assist.

✨ Thank you for choosing SparklebyFeny — where every detail matters.